Our guests are always welcome to visit the salon for a complimentary consultation with one of our professionals. During this time, we’ll review expectations, the process, pricing, and answer any questions you may have.
Do you take Walk-ins?
Yes, we always recommend booking an appointment in advance, but walk-ins are always welcome!
Do you have gift cards?
Yes! We offer gift cards that make the perfect treat for friends and loved ones. The monetary value of our gift cards never expires. However, please note that any promotional value from holiday gift card packages is only valid for 60 days from the date of purchase.
Return Policy
We do not offer refunds on services, products, or gift cards. Products may be exchanged for salon credit or another product within 7 days of the original purchase date, provided they are unused and sealed. If you are not satisfied with the final result of your hair, please contact us as soon as possible so we can make the necessary adjustments. Gift cards are non-returnable and non-refundable.
Cancellation Policy
Any appointments that are cancelled with less than 48 hours' notice are subject to a cancellation fee of 100% of all scheduled services or loss of deposit.
Balayage or Highlight Appointment Policy
For all balayage, highlight, or keratin appointments, a $100 deposit is required at the time of booking to reserve your spot. This deposit will be applied toward your services on the day of your appointment. Please note that the deposit is non-refundable for any cancellations made outside of our 48-hour cancellation policy.
Why are your listed prices starting prices
Our posted prices are starting prices because every service is customized. Final pricing depends on your specific hair length, density, condition, desired results, and time and products required to complete the service.
Why may service prices change during the appointment?
Service pricing may change if additional time, techniques, or products are needed beyond the original booking. We encourage guests to ask their stylist about pricing before the service begins if they have any questions or would like a more detailed estimate.
Why do you require a deposit for longer appointments?
Deposits are required to help prevent last-minute cancellations or no-shows outside of our cancellation policy window. Longer services reserve extended time blocks, and our stylists work on commission. When appointments are canceled late, that time often cannot be rebooked and results in lost income.
Are deposits refundable?
Deposits are non-refundable but may be transferred if you reschedule within our cancellation policy window. This policy helps protect our stylists’ time and ensures fair scheduling for all guests.
What are the benefits of a head spa treatment?
Head spa treatments improve scalp health, increase circulation, remove buildup, promote hair growth, and provide deep relaxation. Many clients also experience reduced stress and tension.
How long do head spa treatments take?
Head spa services typically range from 25 to 55 minutes, depending on the treatment selected and the level of scalp and hair care needed.
What hair care brands and treatments do you use?
We use Kerastase and Oribe for our backbar shampoo, conditioning services, and treatments. We also use Alfaparf Milano Cellulas Madre for professional hair treatments. These salon-grade products are chosen to support hair strength, scalp health, and long-lasting results.
How often should I get my hair professionally serviced?
Most clients benefit from professional services every 4–8 weeks, depending on hair type, style, and maintenance needs.
What hair types do you work with?
We work with most hair types and textures, including straight, wavy, curly, virgin, and chemically treated hair. Services are always customized but we always recommend a consultation.
How can I maintain healthy hair between appointments?
Healthy hair maintenance includes proper cleansing, moisturizing, protecting hair at night, minimizing heat styling, and using stylist-recommended products.
What causes dry hair or scalp issues?
Dryness can result from product buildup, over-washing, heat styling, environmental exposure, or lack of moisture. Professional treatments can help restore balance.
Is professional hair care better than at-home care?
Professional hair care offers customized treatments, advanced techniques, and deeper results that are difficult to achieve with at-home products alone.
What is protective styling and why is it important?
Protective styling helps reduce breakage and moisture loss by limiting daily manipulation and environmental exposure.
Why is a consultation important before a service?
Consultations help align expectations, determine realistic results, and ensure proper timing and pricing before the service begins.