Kindly note that we operate on a 48-hour cancellation policy. Cancellations made less than 48 hours prior the scheduled reservation, will result in a loss of deposit or 50% charge of all scheduled services. You may also be requested to pay a deposit on any future appointments.
Sometimes emergencies will arise, so we will always consider your circumstances and your cancellation history to offer a flexible alternative where possible but, be mindful that your service provider earns based on commission so cancelling last minute creates a spot we cannot fill with someone else.
All appointments longer than 2 hours will require a $50 deposit to make. The deposit amount may increase depending on services booked and service provider requested. All deposits are refundable and transferable if you reschedule or cancel your appointment within our 48-hour cancellation policy. If you don’t cancel minimum 48-hours prior your scheduled time, you forfeit your deposit.
Please keep in mind that if you are more than 10 minutes late for your appointment, we will not be able to guarantee that you will receive the full services scheduled. We will always try to accommodate you as best as we can, but depending on our availability, you might be advised to reschedule for a different time or day.
Standing appointments are available to be booked for qualified clients for the next three months. Please keep in mind that you may lose your availability to have standing appointments if you frequently change or cancel your standings.
Although we will try to send appointment reminders, it is your responsibility to confirm and keep track of your own scheduled appointments. To minimize any errors, please confirm your contact details are up to date with the front desk.
We don’t issue refunds or returns on gift cards. Products can be exchanged or credited to your customer account within 7 days of the original purchase date as long as the product is unused. Please note that for gift cards, the monetary value will never expire but the promotional value will expire after 60 days of the original purchase date.
We do not issue refunds. If you have any concerns regarding your hair or feel unsatisfied, we would love to make it right. Please contact the salon directly as soon as possible so we can plan for you to come in within 7 days of the original service date. Re-do’s are not available for any service outside this timeframe.
General Salon Etiquette
- Please do not bring others, including children, with you to your appointments. We have very limited space, and we would like to be able to accommodate those receiving services.
- All our prices are starting prices, if you’re working within a budget, we highly recommend scheduling a consultation for exact pricing or sharing any budget restrictions with your service provider prior the services being performed. . Please note that certain services such as color corrections or blonding sessions, are charged by the hour so providing an exact price is not possible.
- We will always put the integrity of your hair, nails, and skin above anything else. If your service provider knows that your requested service would risk the integrity of your hair, nails, or skin, we reserve the right to refuse service.
- Any hair services provided to a minor will require a legal guardian to be present during the consultation to agree to the services and pricing.